No Third-Party Sale
Hamara data kabhi bhi bina aapke consent ke advertiser ya marketing company ko nahi bataya jata.
LEGAL REFERENCE
Privacy Policy — aapka account suraksha hamara zimmedari
q400 par aap apni personal information safe rakhte hain. Hum samajhte hain ke aapka data sensitive hai aur hum usse strict guidelines ke ander handle karte hain. Is...
Data EncryptionAccount SecurityTransparent Practices
Hamari privacy posture aur data handling
q400 Pakistan mein jahan local qanoon ijazat deta hai wahan operate karte hain. Jab aap account banate ho to hum aapka naam, email, phone number aur JazzCash, Easypaisa, SadaPay ya Raast ke banking details collect karte hain. Ye information sirf aapke account verification, withdrawals aur security ke liye use hoti hai. Hum kabhi bhi aapki personal details third party ko bina permission
ke share nahi karte. Aapka location, device type aur gaming activity hum track karte hain taake fraud se bachaa sake aur platform secure rahe.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
BHAROSA AUR TRANSPARENCY
Privacy policy ke peeche hamari commitment
SSL Encryption
Hamari entire platform SSL encryption ke under hai. Jab aap JazzCash, Easypaisa ya kisi payment method se login karte ho, aapka connection fully encrypted hota hai.
Regular Audits
Hum regularly apne systems ko check karte hain taake ensure kar sake ke data properly protected hai. Ye audits third-party security firms bhi karte hain.
Data Minimization
Hum sirf utni hi personal information collect karte hain jitni zaruri hai. Extra details na manga, na store kiye. Ye hamara principle hai.
Account Recovery
Agar aap apna password bhool gaye to hum verified email ya phone number se identity confirm kar ke account access restore karte hain.
Withdrawal Verification
Jab aap paise nikalne ke liye request karte ho to hamara system double-check karta hai taake paise sahi account tak paunch jayen.
Transparent Deletion
Aap apna account delete kar sakte ho aur hum aapki personal data 90 din ke andar permanently remove kar dete hain (legal holds ko chod kar).
HAMARA APPROACH
Is privacy policy mein kya unique hai
Pakistani Payment Focus
JazzCash, Easypaisa, SadaPay aur Raast ke saath integrated hone se aapka banking info protected rehta hai.
Clear Retention Policy
Hum batate hain ke aapka data kitne din tak store rahega aur kab delete hoga — koi mystery nahi.
User Control Center
Account settings mein aap apni privacy preferences customize kar sakte ho — kaunsa data visible hona chahiye ye aap decide karte ho.
Incident Response
Agar koi security breach ho to hum 48 ghanton mein affected users ko notify karte hain aur steps batate hain.
Legal Compliance
Hum Pakistan ke relevant data-protection aur gaming regulations follow karte hain supported regions mein.
Cookie Transparency
Saari cookies ka purpose explain kiya hai — tracking, analytics, performance. Aap unwanted cookies disable kar sakte ho.
Privacy ke saath khel aur withdraw kaise hota hai
Secure Lobbies
Aapke slots, live tables aur sports sections mein aapka session encrypted rehta hai. Koi dusra person screen nahi dekh sakta.
Payment Gateway
JazzCash, Easypaisa, SadaPay aur Raast ke payment gateway directly q400 se connect hote hain — koi intermediary nahi.
Withdrawal Audit Trail
Aapke har withdrawal ke liye timestamp, amount aur verification status clear dikhai dete hai aapke account history mein.
Session Timeout
Aapka session automatically lock ho jata hai 30 minit inactivity ke baad. Ye tarike se agar aap public device use kar rahe ho to safe rehta hai.
Device Management
Account settings se aap dekh sakte ho kaun kaun se devices par aap logged hain. Unwanted devices se logout kar sakte ho.
Notification Control
SMS, email ya in-app notifications — aap select kar sakte ho ke aapko konsa notification chahiye aur kaun nahi.
Privacy ke baare mein zyada puche jane wale sawal
Hamara payment processor aapke banking credentials ko encrypted format mein store karta hai. q400 ke servers par sirf aapka payment ID aur transaction history store hoti hai, puri account details nahi. Banking information secure third-party gateway mein rehti hai.
Haan. Account settings mein 'Data Deletion' option hai. Aap request kar sakte ho aur hum 90 din mein aapki personal data permanently remove kar dete hain. Legal requirements ke baare mein jo transactions ho chuke hain woh retained rehte hain.
Immediately hamse contact karo [email protected] par. Hum aapka account lock kar dete hain aur email ya phone se verified identity confirm kar ke new password set karte hain. Aapke withdrawal history bhi hum check karte hain.
Hum aapke bets, wins aur withdrawals track karte hain fraud detection aur responsible-account monitoring ke liye. Ye data sirf q400 systems mein rehta hai aur kisi bhi marketing campaign mein use nahi hota.
Nahi, bina aapke written permission ke. Haan, payment processor aur legal authorities ko hum data share kar sakte hain agar law demand kare. Ye cases rare hain aur hum aapko notify kar dete hain.
Account Settings mein Privacy tab khol kar aap notification preferences, device visibility, session timeout aur data-sharing options customize kar sakte ho. Changes instant apply ho jate hain aur history saved rehti hai.
Agar koi major business change ho to hum aapko directly notify kar dete hain email se aur aapko option dete hain ke apna account delete kar sakte ho. Data retention policy change nahi hogi without your consent.